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Solutions

SolutionsCommunication Solutions Designed with You in Mind

Our solutions are developed to help you optimize your business strategies through customer communications. Throughout the customer life cycle, we can help you save time, manage costs, address regulations and learn more about your customers while building stronger relationships with them.


understandingAre you just beginning to explore the marketing potential of your transactional communications? Are you ready for a deep dive into your customer data? Is your eAdoption rate stuck in a rut? We offer the technology and expertise to help you take your customer communications to the next level.

 

 

Managing Messages Across Media Channels

Take advantage of multimedia opportunities to stay connected to your customers, execute marketing campaigns and build customer loyalty. Make smart, data-driven marketing and communications decisions and engage your customers in relevant, revenue generating conversations. Our online tools and personalized consulting help you paint a complete picture of your customers and their behaviors.

Consulting

Get more from your marketing campaigns with our personalized consulting services.  

Marketing Services

Get a faster return on your marketing investment by unleashing the full power of your data. Our consultants and data analysts provide independent, professional advice to help businesses to ‘sell more stuff’ and achieve their marketing goals. Our creative solutions team originates or adapts concepts, design and copy, purposing it for specific communications channels. Our system architects develop platforms that connect disparate data sources into a single customer view then execute campaigns efficiently and collect response data for further analysis – completing the communications loop.

Postal Optimization

Understanding your market means knowing the externalities that affect your business.  Our postal experts can design a postal optimization program that helps you meet your business objectives while reducing costs.

Returned Mail Processing

How much of your mail never reaches your customers – and why? With this solution, you’ll know. Your returned mail is routed to a dedicated Post Office Box, where it is picked up and managed daily.  We capture detailed information about each mail piece to identify the addresses you need to update, providing detailed online reports. 



Customer EngagementYour customers and prospects expect timeliness and relevance. Our solutions help you create engaging experiences that attract attention and build loyalty.

 

 

 

Managing Messages Across Media Channels

Take advantage of multimedia opportunities to stay connected to your customers, execute marketing campaigns and build customer loyalty. Make smart, data-driven marketing and communications decisions and engage your customers in relevant, revenue generating conversations. Our online tools and personalized consulting help you paint a complete picture of your customers and their behaviors.

eCommunications

Today’s consumers expect digital options. We offer a wide range of solutions to help you meet these needs, manage costs, improve service and gather valuable data. Our solutions include eDelivery, ePayments, eMarketing Services and eConsulting.

Ad Inserts

National advertisers will want to pay for the opportunity to be included your statement envelopes. With our Adserts℠ solution, they do. All you do is review and approve the content that will be mailed. We do the rest – and you reap the benefits.

Direct Marketing

From concept and design to distribution – digital or mail – we offer a full suite of direct marketing solutions. We offer data cleansing and appending, a full suite of service bureau applications, postal optimization, and fulfillment.

Document Design and Presentment

Our experienced team designs for mobile, web and print. With expertise in transactional documents and as a customer communications specialist, we will help you optimize your documents before they are delivered.

Inserts

Add value to your transactional mail and statements with envelope inserts. Our design and print teams can provide creative consulting to get the greatest possible impact.

Marketing Services

Our consultants and data analysts provide independent, professional advice to help businesses to ‘sell more stuff’ and achieve their marketing goals. Our creative solutions team originates or adapts concepts, design and copy, purposing it for specific communications channels. Our system architects develop platforms that connect disparate data sources into a single customer view then execute campaigns efficiently and collect response data for further analysis – completing the communications loop.

QR Barcodes

QR barcodes allow customers who receive your print communications to go directly to your website to pay their bill or view your latest messaging, simply by scanning the code with a smartphone. Use our tracking and analytics to tailor your marketing efforts or work with us to design a mobile website that enhances the customer experience.

Educational Content and Fulfillment

Build and maintain strong, mutually rewarding relationships with clients, members and providers. We offer a wide variety of print and digital marketing and business communications for the retirement, wealth management and healthcare industries, including pre-sale communications, welcome kits, online calculators, print and web directories and more.

 



OperationalAre your transactional communications working as hard as they should to achieve your business objectives? Harness our expertise to help cut your operational costs, improve efficiency and revenue and address compliance requirements.

 

 

Managing Messages Across Media Channels

Take advantage of multimedia opportunities to stay connected to your customers, execute marketing campaigns and build customer loyalty. Make smart, data-driven marketing and communications decisions and engage your customers in relevant, revenue generating conversations. Our online tools and personalized consulting help you paint a complete picture of your customers and their behaviors.

eCommunications

Today’s consumers expect digital options. We offer a wide range of solutions to help you meet these needs, manage costs, improve service and gather valuable data. Our solutions include eDelivery, ePayments, eMarketing Services and eConsulting.

Address Standardization

Improve the accuracy of your address data and alleviate the expense of undeliverable mail. Our solution standardizes existing customer addresses, identifies new addresses and resolves bad addresses while driving down your returned mail volumes.

Ad Inserts

National advertisers will want to pay for the opportunity to be included your statement envelopes. With our solution, they do. All you do is review and approve the content that will be mailed. We do the rest – and you reap the benefits.

Automated Postage Payment

With our automated postage payment service, you can pay for your First-Class Mail® on a daily basis via a secure ACH transaction from your designated account.

Bill and Statement Print/Mail

Leverage our 40+ years of experience in transactional printing and mailing. We deliver bills, statements and other transactional documents for many of the largest financial services, communications, insurance, healthcare and utilities companies.

Inserts

Bring more value to your transactional mail and statements with envelope inserts. Our design and print teams provide creative consulting to get the greatest possible impact from your inserts.

Mail Tracking

Increase your call center efficiency and boost customer satisfaction by tracking your inbound and outbound mail through barcode technology. You’ll know when customers have received your communications and whether or not their payment, proxy votes, or other communications are on their way to you.

Presort Services

We presort your mail for you to reach a higher mail density. Because it has fewer postal touch points and qualifies for finer ZIP Code™ sorting, the mail reaches your customers without holiday or weekend delays – and you qualify for lower postal rates.

Print On Demand

Keep pace with a changing business environment and eliminate stagnant inventory with our print on demand solution. You can upload new design files at any time and assign permissions to your associates, agents and channel partners.

Returned Mail Processing

Save money, streamline workflows and reduce turnaround times with this intelligent solution for undeliverable mail. Your mail is routed to a dedicated Post Office Box, where it is picked up and managed daily. We capture detailed information about each mail piece and identify the addresses you need to update, providing detailed online reports.

Postal Optimization

Understanding your market means knowing the externalities that affect your business.  Our postal experts can design a postal optimization program that helps you meet your business objectives while reducing costs. Our Smart Commingling℠ solution speeds up mail delivery, reduces postal touch points and helps you qualify for lower postal rates. We print, package and sort your mail into one stream with other clients’ mail to qualify for a finer ZIP Code™ sort. Your mail then bypasses the local postal facility and heads straight to its destination.



overviewBy integrating our industry knowledge, technological expertise and service excellence into comprehensive solutions, we help our clients learn, plan, build and target customer communications that support business strategies.

 

 

Address Direct℠

Improve the accuracy of your address data and alleviate the expense of undeliverable mail with this suite of USPS® approved tools. This solution standardizes existing customer addresses, identifies new addresses and resolves bad addresses while driving down your returned mail volumes.

Adserts℠

National advertisers will pay for the opportunity to be in the envelope with your statement. All you do is review and approve the content that will be mailed. We do the rest–and you reap the incremental income.

Automated Postage Payment Service

With our Automated Postage Payment service, you can pay for your First-Class Mail® on a daily basis via a secure ACH transaction from your designated account. This is the easiest way to pay for postage.

Bill and Statement Print/Mail

Leverage our 40+ years of experience in transactional printing and mailing. We deliver bills, statements, and other transactional documents for many of the largest financial services, communications, insurance, healthcare, and utilities companies.

Check Printing Services

Eliminate costly equipment upgrades, without sacrificing quality or security, through our check printing services. MICR check production processes include full color, dynamic inline production that results in checks that address Check Payment Systems Association (CPSA) security requirements.

Cross Media Intelligence℠ Suite

Are your customer communications efforts taking valuable time away from your core business? This powerful, flexible suite of online tools and personalized consulting helps you use customer data wisely, optimizing both your workflow and your communications. Cross Media IntelligenceSM includes four components you can use together or separately: Marketing Portal, SmartTouchSM Services, Graphics Optimization and Campaign Manager.

Have a question about this product? Contact Mike.

Cross Media Intelligence℠ Suite: Marketing Portal

Create relevant, personalized messaging for any target audience – without IT support - using this branded, online self-service portal. It’s also ideal for co-marketing with channel partners because you control who gets access and what customization is available.

Cross Media Intelligence℠ Suite: SmartTouch℠ Services

Which messages and channels prompt the highest responses from your target audiences? This solution provides the answers you need to optimize your communications. Our experts will analyze your marketing and transaction data, develop and apply predictive and analytical models to enhance your targeting efforts, and help you refine the next phase of your campaign based on responses.

Cross Media Intelligence Suite℠: Graphics Optimization

This solution automatically adjusts and optimizes graphics to meet the specifications for each delivery channel. No more scaling and rescaling your images.

Cross Media Intelligence Suite℠: Campaign Manager

Send the right message to the right customer at the right time…right from your desktop. With this solution you can target, create, schedule, and prioritize personalized marketing messages and graphics, using whichever channel your customers prefer. Manage multiple campaigns at the same time and view detailed reports.

Direct Marketing

From concept and design to distribution – digital or mail – we offer a full suite of direct marketing solutions. With our solutions you can tailor campaigns to your prospects at every level. We also offer data cleansing and appending, a full suite of service bureau applications, postal optimization, and fulfillment.

Document Design and Presentment

Our experienced graphic design team can design for mobile, web, and print. With an understanding of transactional documents and a specialization in customer communications, we will work with you to optimize your documents before they are delivered.

eDelivery: Presentment

Enhance customer relationships, reduce paper and postage costs, and empower your agents and customer service representatives with web or mobile presentment. Our consumer presentment solution can integrate seamlessly with your corporate website, providing a consolidated view of multiple accounts under one login. Our CSR presentment solutions use search functionality that’s optimized to your data fields for quicker call resolution.

eDelivery: Distribution

Lower your delivery costs and give customers the choice they demand with our electronic distribution solutions. Choose from “push” delivery of statements via secure eMail or “pull” distribution to web portals and banks for consolidated payment and remittance.

eDelivery: eMail Notifications and SMS Alerts

Reach customers on the go and get paid faster with email notifications and mobile alerts. We offer one-way notification and two-way interactive messaging via SMS.

eDelivery: Mobile Delivery

Meet your customers where they are and encourage eAdoption with our mobile delivery services, including presentment, one-way notification and two-way SMS alerts, and Quick Response Codes® to drive print-based customers to your mobile website.

eDelivery: Secure eMail

Eliminate a common barrier to eAdoption – security concerns – and deliver targeted, personalized messages with our secure email solution.

eDelivery: Digital Postal Mail℠

Reduce paper and postage costs while presenting documents that look just like print. Digital Postal MailSM presents your communications to your customer’s secure, digital postal mailbox using your print data stream.

eDelivery: Compliance Document Delivery Solutions

Reach quorum faster, address compliance and shareholder requirements, and cut your paper and postage costs. Our single-source proxy campaign management solution handles every facet of your proxy campaign to keep costs down. We support print, web, and email summary prospectus presentment, and our inline summary prospectus solution can reduce your material and postage costs.

eDelivery: Archival and Retrieval

Address legal and compliance requirements and support your customer service objectives with an archival and retrieval solution that fits your budget. We offer SSAE 16 compliance and output to CD/DVD, WAN/LAN, or microfiche.

eDelivery: Fulfillment

Our online content management hub makes it easy to find, use, manage, and distribute your welcome kits, onboarding kits, or marketing and sales collateral – even from your mobile device.

eDelivery: eGift

Our eGift solution encourages gifts by friends and family to your clients’ 529 College Savings Plans while promoting self-service and encouraging eAdoption.

ePayments

Give your customers the convenience and choice they demand – and encourage self-service - with our ePayment solutions. We support payment via ACH, PINless debit and credit cards, as well as Secure eMail, Express Pay and recurring automatic payments. Your customized payment solution can be mobile, online, or handled through a consolidator.

eMarketing

With our eMarketing solutions, you can get a faster return on your marketing investment by unleashing the full power of your data. Our services include data acquisition and analytics, campaign management, mobile websites and apps, email services, agency services, and social media research.

eConsulting

Break through adoption plateaus and get more from your marketing campaigns with our personalized consulting services focused on web based strategies.

Educational Content and Fulfillment

Build and maintain strong, mutually rewarding relationships with clients, members, and providers. We offer a wide variety of print and digital marketing and business communications for the retirement, wealth management and healthcare industries, including pre-sale communications, welcome kits, online calculators, print and web directories, and more.

Inserts

Bring more value to your transactional mail and statements with envelope inserts. Our design and print teams can provide creative consulting to get the greatest possible impact from your inserts.

Marketing Services

Our consultants and data analysts provide independent, professional advice to help businesses to ‘sell more stuff’ and achieve their marketing goals. Our creative solutions team originates or adapts concepts, design and copy, purposing it for specific communications channels. Our system architects develop platforms that connect disparate data sources into a single customer view then execute campaigns efficiently and collect response data for further analysis – completing the communications loop.

Postal Optimization

Deliver your mail faster, cheaper, and smarter with help from our postal consultants. We can design a postal optimization program that meets your specific objectives.

PredictionPro Mail Tracking

Increase your call center efficiency and boost customer satisfaction by tracking your inbound and outbound mail through unique Intelligent Mail® barcodes. You’ll know when customers have received your communications and whether or not their payment, proxy votes, or other communications are on their way to you.

Presort Services

We presort your mail for you to reach a higher mail density. Because it has fewer postal touch points and qualifies for finer ZIP Code™ sorting, the mail reaches your customers without holiday or weekend delays – and you qualify for lower postal rates.

Print On Demand

Keep pace with a changing business environment and eliminate stagnant inventory with our print on demand solutions. You can upload new design files at any time and assign permissions to your associates, agents, and channel partners.

QR barcodes

QR barcodes allow customers who receive your print communications to go directly to your website to pay their bill or view your latest messaging, simply by scanning the code with a smartphone. Use our tracking and analytics to tailor your marketing efforts based on QR code response…or work with us to design a mobile website that enhances the customer experience.

Returned Mail Processing

Save money, streamline workflows, and reduce turnaround times with this intelligent solution for undeliverable mail. Your mail is routed to a dedicated Post Office Box, where it is picked up and managed daily. We capture detailed information about each mail piece and use the Intelligent Mail® barcode to identify the addresses you need to update, providing detailed online reports.

Smart Commingling℠

This solution speeds up mail delivery, reduces postal touch points, and helps you qualify for lower postal rates. We print, package, and sort your mail into one stream with other clients’ mail to qualify for a finer ZIP Code™ sort. Your mail then bypasses the local postal facility and heads straight to its destination.