Kern and Gateway Select PowerQueue AWD from DST Health Solutions for Business Process Management

New Solution to Automate Claims Resolution Process, Enhance Organizational Efficiency and Improve Customer Care for Health Plans

BIRMINGHAM, Ala., August 7, 2006—Kern Health Systems (KHS) and Gateway Health Plan have entered into definitive agreements with DST Health Solutions to implement its business process management (BPM) solution, PowerQueue AWD®.

Built on DST’s award-winning Automated Work Distributor (AWD) BPM platform, PowerQueue AWD is an enterprise-wide solution designed to bring people, processes and technology together in a seamless, flexible processing environment. PowerQueue AWD automates the claims resolution process, delivers customer and transaction information to health plan employees in real-time, helps track customer inquiries and routes issues automatically. KHS and Gateway have each selected PowerQueue AWD’s workflow and customer service modules.

“The implementation of PowerQueue AWD at KHS will bring the benefits of a rules-driven workflow to our operation, therefore enabling us to track all actions through to completion and increase productivity,” said Becky Davenport, chief operating officer of Kern Health Systems.

“PowerQueue AWD will help Gateway coordinate workflow across the enterprise—including members, providers and partners,” said Margaret Worek, vice president of operations for Gateway Health Plan. “With business process management, Gateway will streamline claims workflow and enhance customer service.”

Health plan administration has become much more complex, as regulations, competition and new products have increased. PowerQueue AWD helps health plans address these challenges by improving insurance process coordination and automation. PowerQueue AWD utilizes a service-oriented architecture platform and is available as a turnkey or hosted application, as well as in a business process outsourcing (BPO) option.

“PowerQueue AWD brings the proven strengths of AWD’s workflow, process management and automation tools to the health insurance market,” said Steve Sabino, president of DST Health Solutions. “This solution will give health plan administrators a 360-degree view of their business processes for real-time monitoring and analysis.”

About Kern Health Systems
Kern Health Systems is a not-for-profit health plan established by the Kern County Board of Supervisors in 1993 as the County's Local Initiative to assure that the underserved and uninsured families of Kern County are provided with quality health services. The company has two Knox-Keene Licenses (Kern Health Systems and KHS Group Health) under two Health Care Authorities and manages over 100,000 members through those two licensed entities.

About Gateway Health Plan
Gateway Health Plan operates Medicaid managed care plans in Pennsylvania and Ohio and is the largest Medicare Advantage Special Needs Plan for dual eligibles in Pennsylvania. Gateway serves almost 280,000 members through the development and delivery of innovative strategies and programs to positively affect the personal health of its members.

About DST Health Solutions, Inc.
DST Health Solutions, Inc., a wholly owned subsidiary of DST Systems, Inc., delivers applications and outsourcing services that help health plans, TPAs and physician practices improve efficiency, reduce operational costs, increase speed to market and improve customer service and care management. DST Health Solutions’ enterprise applications, and ASP and BPO services support 340 healthcare clients, representing 30 million covered lives, 230 million health plan claims and 30 million physician business transactions annually. For more information about DST Health Solutions, visit www.dsthealthsolutions.com.

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